Refund Policy
When a refund may be available and what we need to review a one-time payment quickly.
Scope
This policy applies to paid RustRecon Pro plans for 7, 30, and 365 days. It supplements the Terms of Service and does not limit consumer rights that cannot be excluded under applicable law.
No automatic charges
A Pro purchase is one-time and has no automatic renewal. No new charge is made when the paid period ends; the user makes another purchase if they want to continue access.
When a refund may apply
We review refunds for a duplicate or incorrect payment, paid access not delivered because of RustRecon, or where required by law. A confirmed error may qualify for a full or proportionate refund.
Used access periods
Where access was correctly delivered and used, the unused part of the period is generally not recalculated solely because a user changed their mind. This does not override any mandatory cancellation or refund right that applies to the circumstances.
Outages and third parties
A short outage of Steam, BattleMetrics, Facepunch, Telegram, a game server, or a network does not automatically qualify for a refund. If a material paid feature is unavailable for an extended period because of RustRecon, we will review the affected period and offer a proportionate remedy.
How to request a refund
Message us on Telegram at @RustRecon with your account email, the date, amount, currency, plan, payment ID, and reason. Never send a full card number or CVC. We normally acknowledge the request and provide an outcome within 10 business days unless further verification takes longer.
Refund processing
An approved refund is issued through the Platega payment service to the original payment method unless the provider or law requires otherwise. Once issued, posting time depends on the payment network and bank. Currency-conversion or transfer fees charged by your bank may not be refundable by RustRecon.
Payment disputes
Contact us first, as billing errors can usually be resolved faster. A refund may pause while a bank dispute is open. We may restrict paid access after a reversed or disputed payment, but we do not prevent lawful chargebacks.
Changes and contact
Changes apply to future purchases from the stated date and do not reduce rights already accrued. Billing questions and refund requests are accepted on Telegram at @RustRecon.
Let us review the payment
Include your account email, date, amount, and payment ID-never your card details.